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  • IT support Philadelphia – Types and benefits of unified communication


  • Unified communications (UC) is a framework that integrates the different communication applications and apparatuses into one broad interface for optimizing business processes. This merger has changed business communication, enhancing functionality, convenience, increasing worker efficiency and lessened organizational IT administration costs. It’s no surprise that unified communication has become indispensable for businesses of all kinds. It is becoming increasingly significant because of it’s the growing trends of remote work.

    In a past couple of years, there has been an increase in the number of employees who don’t go to an office to work. While this gives incredible adaptability to the workers, you likewise benefit as it saves money on leasing office space, power costs, the cost of providing infrastructure for the employees, and so forth. The idea of working remotely relies heavily on the success of unified communication.

    To decide if your business can benefit from setting up a unified communication solution, you have to have a clear understanding of what it means. UC solution encompasses several parts including:

    Call Control: The IP PBX is a critical UC enabler; it gives the basic plumbing that is required for the unification solution.

    Video: Video is an essential link of the UC. Simple connections and high-definition videos make video conferencing a powerful business tool that offers an extraordinary experience to those participating.

    Presence: The presence feature makes it possible for you to know users availability and their ability to interact or respond to messages. In the business world where time is of vital significance, Presence shapes the foundation of active UC.

    Messaging: Instant message interprets a user’s availability into viable communication and is a critical UC component.

    Unified Messaging: This incorporates fax, email, phone message and other communication technologies and enables you to get to the messages from a single interface.

    Portability: Mobile communication gadgets are typical today. Their integration into an organization’s communication interface empowers you to work efficiently from wherever you are as the audio or video communication can be initiated from these mobile devices as well.

    Collaboration & Document Sharing: Collaborative abilities like audio, video and web conferencing, file and document sharing, shared workspaces, whiteboarding, and soon enable you to engage in real-time communication anywhere you are progressive.

    As both the vendors and users of unified communication understand the potential offered by this technological innovation, its usage continues to expand at a quick pace. The organizations that have implemented the interface have a clear edge over the ones that haven’t advanced to it yet.

    Unified Communications is the future of Information Technology. It depicts the mix of the various types of regular communication, like the Presence, Instant Messaging, and IP telephony.

    This can have enormous advantages for employees and save cost for organizations.

    With a Unified Communications solution, there is no need to have separate telephones, faxes, and PC frameworks. Rather you can get all kinds of your communication into one inbox. This is especially useful for remote workers.

    Here are five well-known Unified Communications solutions.

    1) Presence – Presence allows you know when somebody is online and whether they are available for communication. For example, the advanced technology may tell you that one of your partners is in a meeting and this spares you the time and inconvenience of attempting to get in touch with them at that point. It is one of the integrated into the new Microsoft Lync 2010 product.

    2) Voice over Internet Protocol – VoIP is a sophisticated technology for making calls over the Internet. The most understood prominent user of VoIP is Skype which allows you to make free calls from PC-to-PC, or low-cost calls from PCs to landlines and mobiles. VoIP is progressively being utilized as a part of business activities, and Skype has as recently introduced a corporate product.

    3) Video-conferencing – One major disaster this year showed the importance of video-conferencing to organizations. When a volcano erupted in southern Iceland spreading ash in the sky, many flights across Europe were grounded. The interruption went on for a week and cost a million of pounds in lost business deals. Be that as it may, now that you can have gatherings over the Internet with top notch sound and pictures, the requirement for up close and personal meetings is becoming less critical.

    4) Instant Messaging – IM enables employees to chat about a casual premise while never leaving their work areas. Nonetheless, a busy employee may think that it is unpleasant to deal with their emails, faxes, and text messages as well as Instant Messages. That is the reason unified communications improves work process by incorporating all forms of communication to increase reaction time.

    5) Call control – Being a receptionist could turn into work of the past as Unified Communications becomes popular. You can utilize a software based Phone Branch Exchange to manage a large part of all your call needs. A call attendant can put requests in queues and ensure that none are dropped. You can even set it to organize your correspondence prioritizing important ones.

    Why you should consider a unified approach to your communication systems:

    1. Get choices made quicker

    Everybody gets immersed with emails, telephone calls, and voice mails so it’s not an unexpected that getting hold of somebody, or finding a solution to an email question, can take longer than should be expected. Utilizing Unified Communications (UC) advancements, for example, IM and presence enable you to get hold of the right individual at the ideal time.

    2. More efficient remote working

    With Unified Communications (UC), you can work with somebody as efficiently as though they were sat beside you. You can allow anyone remotely see your desktop and make specific changes to specific documents on your computer.

    3. See who you are talking to

    Most communication is unspoken so having the capacity to see the individual you are addressing in an astounding video makes communication less complicated, more natural, and healthier – this is the reason people set out for up close and face to face meetings instead of simply talk via telephone. Most portable PC now have inbuilt webcams, so it’s easy as simply as clicking the “video” button between a call to see you’re the person you are talking to.

    4. Better business process integration

    Envision a client calling your organization with a support inquiry, and you have to find a solution swiftly from a specialized expert. If the CRM were incorporated as part of the Unified Communications interface, then not only would have immediate access to their communication records, you be able to see who amongst those from the support organization is available to answer you, even if they were all out of site with other customers.

    5. Less time managing your inbox

    It’s very common to return to work after a break and have an inbox with 100’s of messages, with a greater part of them being already answered and hence no longer relevant. Another advantage of Unified Communications (UC) is the decrease in e-mails and background chatters. This is because employees stop using email for fast messages once they are presented with IM, and sending inquiries out to massive recipient list turns because less common as employees can now easily get straightforward answers from the right individual.

    Computertech is a leading managed IT support Philadelphia, offering expert and affordable unified communication integration. We are the IT specialist to talk to optimize your unified communication investments.

    We are an IT service provider with over 20 years experience in providing IT solutions to clients in South Jersey, Wilmington Delaware, New Jersey, Philadelphia Pennsylvania and environs.

    We are more than ready to help your business with all your tech solutions. Feel free to contact us (https://computertech.com/contact). Also, partake in our free consultancy to talk to professionals.